Frequently Asked Questions

Primary Contact

CTHA's Community Management Company:

Access Management

Group ("AMG")

info@accessmgt.com

Main office # 770-777-6890

1100 Northmeadow Parkway

Suite 114, Roswell GA 30076

AMG is engaged by the HOA, working hand-in-hand with homeowners and its volunteer Board, to preserve property values, handle administrative matters, and enhance life at CT.

Water Leak

Q. Who should I contact to report a water line break in common areas, including water meter line breaks in front yards?

A. Contact Access Mgmt's main office 770-777-6890. After business hours, call the same number and select prompt “1” to report the water line break as an emergency.

If you notice an exterior leak please quickly report it to AMG so action may be taken to limit the loss of water and help our community expenses - alias your dues.

Water Leak Help

Q. My water bill is higher than usual. How do I tell if its a billing error, or identify if I may have a leak inside my house or in the outdoor Association common area?

A. View this document for help diagnosing the potential cause. [Click here]

Please review before contacting our community management company for a plumber. The company arranges plumbing repairs in common areas, including front yards at the meter as noted in this document.

FYI - Water Service

Water service is provided to our community by the City of Atlanta. Your Association dues pay for water used in the common areas and pool; however water you personally use at your townhome is not included.

Your personal water usage is billed to you by Conservice (based on the meter in your front yard) . Your payments to Conservice go toward the City of Atlanta total cost for water & sewer service to our community.

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What's Bugging You?

Several pest control services are included in our Association dues. These services are provided by our Association's pest control vendor,

TEAM PEST USA

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Termite Bond

Team Pest USA termite stations are maintained every 4 months in the common area next to all buildings to maintain the termite bond for your townhome and CTHA common area structures.

The bond provides service including full treatment and repair warranty. If issues, contact Team Pest USA directly at 770-985-4444.

The Bug's in the House

Team Pest USA routinely treats the community common grounds for general household pests such as ants, roaches, spiders, earwigs, etc. Report common area issues to Access Management.

Our HO pest service contract does not include services inside CT townhomes; however, you may contact the vendor to obtain pricing. Contact Team Pest USA directly at 770-985-4444.

Mosquitos B Gone

Team Pest treats the common areas in our community for mosquitos, monthly from April through September of each year.

Curbside Trash Pickup

Twice weekly:

Tuesday and Friday

Trash must be bagged and placed at the curb (a trashcan is not needed).

Reliable Sanitation may come by as early as 7 am; please do not put bagged trash out the night before to prevent animals from literally "trashing it".

Reliable will also take miscellaneous small items.

Note: trash and recyle bins may not be stored in front or side of homes.

Curbside Recycling

Once weekly pickup: Wednesday

.Place recyclables inside your personal red bin provided by Reliable - if overflow, place in an open box and mark it "recycle"; place next to red bin at curbside.

Boxes must be flattened and placed adjacent to bin.

Glass is not accepted. For the most current list of all items accepted/excluded items visit this link:

http://reliablesanitation.org/page15.html

What Red Bin?

Q. I don't have a red recycling bin, how do I get one?

A. Contact Access Management to obtain the current contact number at Reliable Sanitation to obtain a bin. The service provides them free of charge.

Trash Holiday Schedule

Q. When is the trash pickup day over the holiday?

A. Reliable Sanitation has a standard Holiday Schedule. During the holiday week, pickup for days after the holiday are one day later than normal.

Example: if the holiday is a on a Monday - trash pickup is Tuesday, recycling Wednesday and trash is Saturday. If a Friday holiday - trash pickup is Saturday.

Is the pool open?

Not quite yet - we're awaiting our Fulton County permit. Opening date will be announced by AMG via email and posted on our FB pages.

Hours are limited to daylight until 10 pm, subject to lights working. If lights are not working, swim is limited to daylight hours.

Swimming is at own risk

No lifeguard on duty. Children not allowed without supervision. See additional information in the HOA Rules & Regulations document.

Homeowners delinquent in payment of dues, or payment of sub-metered water to Conservice, lose the privilege of using this amenity during delinquency (applies to everyone residing in the townhome).

Pool Fob Fail

Q. "My fob isn't letting me into the pool" or "I lost my fob . . ." Who do I contact?

A. Contact our Community Manager at Access Management via cblake@accessmgt.com. or 770.777.6890.

Replacement cost is $25; charged to homeowner’s account. A new security fob will be mailed upon charge. Owners can then login through the secured Access Management (“AMG”) portal and make a one-time echeck payment or send a check to AMG.

Homeowners delinquent in payment of dues, or payment of sub-metered water to Conservice, lose the privilege of using this amenity during delinquency.